HWL Insights

Image: Lahey Hospital & Medical Center

When faced with a temporary vacancy the busy Critical Care unit at Lahey Hospital and Medical Center, does what every other healthcare facility would do, contacts a rapid response staffing agency to fill the vacancy quickly. Desperate for a qualified candidate, the Critical Care Nurse Manager complies with the terms of the agency’s contract and agrees to the agency rate requested for the expedited candidate. 

Nursing and allied health professional wages vary not only among states and cities but also among clinical specialties, certifications, roles, and practice environments. Coupled with the laborious task of managing multiple contract labor agencies, it can be a frustrating recruitment process. The crux of the matter is how do you acquire top temporary talent seamlessly and without overpaying? And how do you uncover if your organization is overpaying in the first place?

During a work year, organizations lose 6,500 hours dealing with manual processes related to managing staffing suppliers.

Today’s workforce is evolving. No longer are all workers employed with one company working 9 to 5.

Healthcare Workforce logistics (HWL) has been engaged to manage a Locums Managed Service Program (MSP) for Healthcare Council of the National Capital Area (HCNCA) and National Capital Area Shared Services (NCASS) including HWL proprietary Locums VMS.

Healthcare Workforce logistics (HWL) has been engaged to manage a Locums Managed Service Program (MSP) for Maine Hospital Solutions (MHS) including HWL proprietary Locums VMS.

Healthcare Workforce logistics (HWL) has been engaged to manage a Locums Managed Service Program (MSP) for the Colorado Hospital Association (CHA) including HWL proprietary Locums VMS.

Healthcare Workforce logistics (HWL) has been engaged to manage a Locums Managed Service Program (MSP) for the Arizona Healthcare and Hospital Association (AzHHA) including HWL proprietary Locums VMS.

Definition: Vendor Neutrality...

...is a business and design approach that seeks to ensure broad compatibility and interchangeability of vendors and technologies. The model encompasses standardization, non-proprietary design principles and unbiased business practices.

When my colleagues and I formed HWL, there were a lot of spirited discussions around what constitutes a great VMS/MSP program. And yes, there were lots of different perspectives and opinions regarding the existing models in the marketplace, and about the functionality gaps that existed in available VMS systems. However, there was one area where there was universal agreement. Treat agencies with respect, listen, and be hyper focused on what is important to them. This may sound simple and obvious but having been in this business for over 20 years I constantly hear from suppliers that are frustrated with this or that MSP provider or VMS system because they feel like concerns aren’t heard and are treated like second class citizens. Having spent the first part of my career on the supplier side, I personally experienced this and remember that feeling. Not great.

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